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Using Strong Emotional Intelligence to Manage Conflicts: A Case Study

Many organizations focus on strengthening emotional intelligence (EI) of their management staff. While this is important, just as important is strengthening EI of all employees – at all levels, especially those employees who interact with customers. Strong emotional intelligence enables us to avoid or reduce conflicts and to manage through them when they do occur. […]

Prepare New Supervisors to Manage Staff

Too often individual contributors are promoted into supervisory roles with no prior experience managing others. And, sometimes, limited experience collaborating with others or working as part of a team on an initiative.

This only sets them up for excessive stress, frustration and potential failure in their new role managing others. It may risks setting up […]

Mentor New Supervisors

Mentor

Helping Them Be Successful From Day One

New supervisors are often challenged with moving from being a friend to being a manager. That’s a big step! To help them be successful in their first role managing people, provide them a mentor to guide them.

A mentor can help supervisors adapt to their new role by: […]

Use Training to Boost Employee Morale and Improve the Workplace

Training

Training is an effective way to not just increase the skills of your employees but to boost morale and improve the workplace overall. Training improves the workplace overall as it shows the organization’s commitment to employees and indicates to employees that an investment in their future is key.

Investing in regular training for employees enables […]

You’re a New Supervisor

Now what?

When promoted to a new supervisor, expectations, and your contributions to the organization are vastly different than when in an individual contributor role. You are now responsible for the work efforts and productivity of others, as well as for the professional development.

As a supervisor, you are:

accountable and responsible for your team […]