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Use Active Listening Skills during Difficult Conversations

Apply some best practices to have better conversations with others

Difficult conversations are not easy to have! We have our own perceptions of the situation that impact what we hear from someone else and our emotions are certainly running high. However, by using active listening skills, you make a conscious effort to hear and understand […]

Stakeholder Support Committees

Implementing Positive Organizational Change

Get the Right People Involved and Give Them What they Need

Stakeholder Support Committees are useful on change initiatives to help other employees adopt to change. They will be primary communicators about the change initiative; sharing information about what is happening and when it will happen. Because they are other employees, employees who need to […]

Stop Micromanaging Your Employees

Set goals and define expectations instead!

In coaching a number of managers over the last couple of years, I have found that many of them micromanage employees because they have not defined expectations or collaborated with employees to set goals. For new managers, in particular, they may not know how to delegate effectively; thereby defaulting […]

Mentor New Supervisors

Mentor

Helping Them Be Successful From Day One

New supervisors are often challenged with moving from being a friend to being a manager. That’s a big step! To help them be successful in their first role managing people, provide them a mentor to guide them.

A mentor can help supervisors adapt to their new role by: […]

Should I Lead Like My Boss?

Lead

Mary, a new supervisor at one of my clients, asked me if she should “lead like my boss leads.” I asked her if she likes how her boss leads the team. Her response, “Not always.” Therefore, the answer to Mary’s question, “Don’t lead like your boss leads."

The answer to “Should I lead like my […]