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Using Strong Emotional Intelligence to Manage Conflicts: A Case Study

Many organizations focus on strengthening emotional intelligence (EI) of their management staff. While this is important, just as important is strengthening EI of all employees – at all levels, especially those employees who interact with customers. Strong emotional intelligence enables us to avoid or reduce conflicts and to manage through them when they do occur. […]

The Value of Good Business Writing Skills

We all need to write – whether it is a business letter, a thank you note to a customer, or a proposal. Excellent business writing skills are valuable and necessary no matter your role in an organization. From individual contributors to executives, the ability to write business documents well is an essential skill.

Well written […]

Project Manager Skills

So many are needed for success!

I recently posted a question on LinkedIn asking individuals their thoughts on the “one skill” that is a must have for project managers. We all know, of course, that many skills are necessary for project managers to be successful – there is no one skill. The challenge in this […]

Learn from Your Experiences - The Good, Bad and Ugly

Experience

We have any number of experiences in any given day – some are good, some bad and others just plain ugly. We can learn from any of them. The most effective leaders learn from their experiences. From a good experience they capture what went well so they can do the same thing the next time. […]

Do You Learn From Experience?

Do you learn from your experiences? The most effective leaders learn from their experiences of the week. They are willing, able and ready to learn – they are not arrogant enough to assume they know it all.

Learning from experience is especially essential in developing critical skills – communication, negotiation, emotional intelligence. Every day […]