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Using Strong Emotional Intelligence to Manage Conflicts: A Case Study

Many organizations focus on strengthening emotional intelligence (EI) of their management staff. While this is important, just as important is strengthening EI of all employees – at all levels, especially those employees who interact with customers. Strong emotional intelligence enables us to avoid or reduce conflicts and to manage through them when they do occur. […]

Addressing a Common Leadership Challenge: Resolving Conflicts between Employees

Conflict Resolution

Another common challenge I hear about from leaders is resolving conflicts between employees. For some, they hate the idea of having to deal with conflicts in the first place. For others, they find it hard not to jump in and resolve the conflict themselves. In this article, let’s focus on when and how to resolve […]

Case Study: Resolving Serious Conflict between Team Members

Background: The members of your project team are in serious conflict. They have split into two camps. The last team meeting was a disaster with four members of the team sitting on one side of the table and the other four on the other side. You could feel the tension in the air. You ended […]

Resolving Conflicts between Team Members

Conflicts are common on every team. Expect them and let your team know to expect that conflicts will occur. Prior to a conflict occurring, however, work with the team to have a process in place for how conflicts will be managed and resolved when they do occur.

Consider these steps to resolve a conflict between […]

Resolving Project Team Conflicts

Conflicts on project teams are a fact of life! Only on rare occasions do conflicts not arise – even on the smallest projects conflicts rear their ugly heads! It’s human nature to have conflicts and it arises for any number of reasons, including:

Misunderstandings Personality clashes Disagreements about the right way to approach a problem […]