Categories

Subscribe to My Feed   Follow Me On Twitter   Join Me On LinkedIn   Friend Me On Facebook

Providing Feedback that Makes Sense!

Abigail, a manager of a customer service support team, often provides feedback to her employees that they find to be of no value. She has told employees that “You need to do a better job on the phone with customers,” or noted good work with comments such as, “Good job!”

What’s wrong with this […]

Why Emotional Intelligence Matters for Leaders

Emotional intelligence (EI) is out ability to understand our own emotions and manage those emotions. It also enables us to understand and manage the emotions of others.

Strong EI as a leader means leaders have stronger working relationships across the organization, collaborate and communicate more effectively with others, and can influence others to […]

Selling your Project to Employees

In our article last week, we talked about how to sell our project to executives. In this article, we’ll cover how to sell our projects to employees (non-leaders in the organization.)

When we are launching a new project, we need employee buy-in just as much as executive buy-in. While employees are not the purse-holder, […]

Achieve Strategic Goals

Launch Projects to Achieve those Goals

Once you have a strategy in place for your business, your next step is to focus on how you will achieve that strategy. This usually means the launch of projects, or initiatives, to achieve that strategy. We achieve strategic goals through projects that we launch within the organization. […]

What’s Up with My Employees?? Part 2

Read Part 1 of this client short story.

When we left off with Sarah, she was going to do some research to understand what was going on. In this posting, we’ll share Sarah’s findings and next steps outlined with the organization.

Sarah’s Findings

Sarah met with a number of employees from throughout the organization, […]