Perception is a strange thing. Whatever we see in front of us we automatically take to be the truth. Of course, it’s the truth according to our own model of the world around us and is heavily influenced by our own experiences. It’s how we perceive those around us as well as the situations […]
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 By Paul Slater, on August 7th, 2013 “Don’t do as I do, do as I say” We’ve all heard about leaders and managers being the role models for those around them. The same is written about celebrities and sports stars having such an influence on their fans, particularly their younger fans. Modelling the behaviour we expect from those around us is both […]  By Gina Abudi, on July 11th, 2013 We all need to manage employees who have a complaint. It is important to handle complaining employees effectively to help resolve the issue and get them back on track. Consider these best practices to manage employees who complain: Do not make assumptions. We assume that when employees complain they are unhappy with the job. This […] By Gina Abudi, on July 2nd, 2013 And make better decisions about the projects selected Too often I see leaders jump toward a decision without planning it out first. The decision may be anything – whether to move forward with a project, whether to hire another employee in the organization, discontinue a product, launch a new service, etc. I hear talk […] By Gina Abudi, on June 27th, 2013 Give them a break! Customer support is not an easy task! No one calls to share good news or ask how you are doing. They are calling with a problem and want it solved. And they are likely upset and frustrated. Customer service employees must have a thick skin and not take complaints (and […] |
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