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You’re a New Supervisor

Now what?

When promoted to a new supervisor, expectations, and your contributions to the organization are vastly different than when in an individual contributor role. You are now responsible for the work efforts and productivity of others, as well as for the professional development.

As a supervisor, you are:

accountable and responsible for your team […]

Our Co-Worker is Making Us Crazy (Part 2 of 2)

A mini case study

In Part I of the mini case study we learned about the situation with Janet and of Anna’s request, on behalf of the team, that the supervisor, Samuel, intervene. When we left the story, Samuel was considering how he would approach the situation.

Samuel reached out to a few peers to […]

Our Co-Worker is Making Us Crazy! (Part 1 of 2)

A mini case study

Anna works in customer service in her organization. Customer service reps do not have individual offices and are in an open area. This enables them to collaborate to better support customers. The group consists of five customer service personnel, four of whom have been with the company for 5+ years. Nearly […]

If Managing People Were Easy…Everyone Would Do It! Part II

Managing people is not easy. In most businesses there are certain processes and procedures that must be followed; and in many cases flexibility in how you handle human resource issues is just not practical or feasible. If you haven’t read Part I yet, please read it first. In Part II we’ll look at some ways […]

If Managing People Were Easy…Everyone Would Do It! Part I

I was having a conversation with someone I met at a conference recently who told me that she was promoted to a management role about a year ago. She manages a staff of 10 and she recalls how excited she was when she was promoted. She isn’t any longer. She recounted this story about how […]