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Managing Emotions in a Difficult Situation

Best Practice Tips

Often during a difficult situation, emotions may run high. When his happens, communications are poor and relationships may be damaged.

When you find emotions are running high during a difficult situation – such as in a conversation with a colleague when you are not in agreement – follow these best practices:

Remind […]

Do I Need to Handle this Conflict? A Mini Case Study

Consider this situation:

Two of your employees, Susan and Jack, are struggling with a difficult technical problem. Susan describes an approach to Jack for solving the technical problem that she finds compelling. “Doesn’t that make sense to you?” she asks, hoping that he is persuaded by her logic and will agree with her on the […]

Resolving a Team Conflict: Take These Steps – A Mini Case Study

About 2 months ago a client asked me to come in to their office to help a 5-person project team resolve a conflict they were having on the team. She had tried to resolve it herself but was having difficulty getting the team to agree on a solution and felt an independent party may be […]

Have a Conflict – Keep it in Neutral

When talking about a conflict that needs to be resolved, keep the issue neutral and talk in objective terms. It is essential not to place blame, criticize the other party or imply the fault is all theirs. The conflict will never be resolved in this way. Talk about the conflict from the perspective of a […]

Understanding Why Conflict Happens – A Mini Case Study

I have been coaching a client around conflict they are having within their project team. In talking with my client, she shared the following information:

“Conflict is happening more and more on the project team. It seems that even the smallest issue becomes a big issue in just a matter of minutes! We are getting […]