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 By Gina Abudi, on February 18th, 2014 Being creative in supporting employees’ professional development In Part I we discussed Anna’s dilemma. She needed to find creative ways to help her employees develop their skills and continue to grow personally and professionally. Here are some ideas for Anna that will help her to develop her employees’ skills and keep them engaged in the […] By Gina Abudi, on February 13th, 2014 How can I support my employees’ professional development? Consider this story: Anna has been managing her customer service department for over 5 years. The group consists of 10 customer service reps, half of whom are new to the role (less than one year at the company) and the other half have been there for 5+ […] By Gina Abudi, on February 12th, 2014 As we climb the ladder into more senior leadership roles, we have to rely on others to accomplish goals and meet objectives. We can’t continue to do it all as we take on more responsibilities at a leadership level. However, many leaders are not comfortable delegating authority to employees. They are afraid of what might […] By Gina Abudi, on February 11th, 2014 When delegating tasks to employees, to ensure that the tasks get completed to your satisfaction and to ensure that employees get the support they need to be successful, take these best practice steps: Choose the right employee to delegate to. Be sure the employee has the basic skills to get the task completed and the […] By Gina Abudi, on February 6th, 2014 A mini case study In Part I of the mini case study we learned about the situation with Janet and of Anna’s request, on behalf of the team, that the supervisor, Samuel, intervene. When we left the story, Samuel was considering how he would approach the situation. Samuel reached out to a few peers to […] |
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