How many times have you been treated poorly by an employee at your favourite coffee house, or shop? Clearly that employee does not embody the company spirit, and most likely has low morale. Considering that staff morale and customer satisfaction are directly linked. Connect with your employees on an emotional level and they will follow […]
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 By David Kasprzak, on September 28th, 2011 Had an opportunity to help someone craft a Mission and Vision statement for a new product line recently. It was an interesting experience, and gave me a chance to demonstrate how focusing on the intangible, humanistic side of things is so much more than just pie-in-the-sky “fluff.” While struggling with the concept, he was doing […]  By Gina Abudi, on September 27th, 2011 Prior to Developing the Training Content Too often trainers who develop content for their clients forget about the importance of the needs assessment. A needs assessment helps you to evaluate skills gaps (the needs of those attending the training) so that you can develop training to specifically meet the needs of the participants in the […] By Gina Abudi, on September 22nd, 2011 Presentations are most effective when you prepare for them; or are prepared for them. Meaning – if I know a presentation is coming up, I prepare beforehand by creating my slide deck, ensuring I understand the audience’s needs, and that I’m covering the key topics in the time allotted, along with plenty of time for […] By Gina Abudi, on September 21st, 2011 We received an email from the Co-Founder and CEO of Netflix recently apologizing for their approach to their business and its effect on their customers. The subject line: “An Explanation and Some Reflections.” Reed Hastings (Co-Founder and CEO) starts off the email noting that he has received feedback over the past 2 months that members […] |
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