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Helping Too Quiet Employees: A Case Study

Jack was concerned about Mary, one of his employees. He knew she had much to share and was very knowledgeable; but she was always quiet in team meetings. In fact, during the last team meeting when a problem was being discussed, and Jack knew that Mary had a few great ideas to solve it, she […]

Managing the Complaining Employee: A Case Study

There is always one in the group – and Sarah had him in hers! Alex was really good at his job, but he was constantly complaining about something. Whether it was the time of the weekly team meeting, a customer on the phone, or that someone else in the group wasn’t working as hard as […]

How Can I Move Up in the Organization?

A Mini Case Study on Mentoring Employees

Sammy has been working with the organization for a number of years, since he graduated college. His manager has consistently given him really good performance reviews. And his peers have always commented to him, and to his manager, that he is a great team player and they can […]

Our Co-Worker is Making Us Crazy (Part 2 of 2)

A mini case study

In Part I of the mini case study we learned about the situation with Janet and of Anna’s request, on behalf of the team, that the supervisor, Samuel, intervene. When we left the story, Samuel was considering how he would approach the situation.

Samuel reached out to a few peers to […]

Our Co-Worker is Making Us Crazy! (Part 1 of 2)

A mini case study

Anna works in customer service in her organization. Customer service reps do not have individual offices and are in an open area. This enables them to collaborate to better support customers. The group consists of five customer service personnel, four of whom have been with the company for 5+ years. Nearly […]