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 By Gina Abudi, on December 4th, 2019 Abigail, a manager of a customer service support team, often provides feedback to her employees that they find to be of no value. She has told employees that “You need to do a better job on the phone with customers,” or noted good work with comments such as, “Good job!” What’s wrong with this […] By Gina Abudi, on October 29th, 2015 The ability to provide good feedback is essential for every leader. Whether the feedback is positive or negative, it is essential that you follow a number of best practices to ensure that the feedback is constructive for the individual receiving the feedback. While it is easier to provide positive feedback certainly, plan for positive feedback […] By Gina Abudi, on January 27th, 2015 A Mini Case Study Read Part I for background information. What should Samantha do next? Samantha needs to address the situation with Jack before it gets even more out of control. There is obviously something going on and it is undoubtedly impacting the team. It doesn’t seem to be impacting customers, but is likely […] By Gina Abudi, on January 22nd, 2015 A Mini Case Study We all get upset at some point. Work may be piling up, we may feel as if we being unfairly saddled with tasks to do, we may be clashing with co-workers or we may just have stuff going on at home that is impacting work. Any of these situations can just […] By Gina Abudi, on August 26th, 2014 Regardless of what your organization does formally around performance management, as a manager you can provide regular performance feedback to your employees through a variety of formal and informal methods. This keeps your employees moving forward and engaged and enables them to make adjustments as needed to keep growing personally and professionally. And…when it finally […] |
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