How do you measure effectiveness and efficiency? Odds are, you have mountains of reports sent your way, or that you generate yourself, showing all sorts of permutations of cost. Budgets, performance vs. budget, unit cost, production costs, support ratios, hourly costs, deliverable cost, run time, burn rates, overheads…..the volume of data thrown your way is […]
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 By Gina Abudi, on May 5th, 2011 I was in a coffee shop in downtown Boston the other day and was shocked by the attitude of the person behind the counter to the customer in front of me. The customer in front had her small child with her – the little girl was maybe 5 or 6 years old. The customer asked […] By Gina Abudi, on May 4th, 2011 Do you know if they are engaged? Did you socialize it first? I was talking with a friend the other day who told me that she just started a new role in the human resource department of an office supply chain. The first thing the CEO told her was that he felt that the employees […] By Gina Abudi, on April 27th, 2011 By building strong relationships with your customers you can do a better job of meeting their needs and keeping them with your business rather than moving off to the competition. Try these simple techniques to build stronger relationships: Take your customer out for coffee or lunch at least once a quarter just to “catch up.” […] By Gina Abudi, on March 15th, 2011 Before you develop it… I was talking to a client the other day who was complaining that his company had invested time and money in rolling out two new products to their customers, only to see no significant interest in these products. He was confused since in conversations with a few salespeople he was under […] |
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