Many organizations focus on strengthening emotional intelligence (EI) of their management staff. While this is important, just as important is strengthening EI of all employees – at all levels, especially those employees who interact with customers. Strong emotional intelligence enables us to avoid or reduce conflicts and to manage through them when they do occur. […]
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 By Gina Abudi, on June 28th, 2018 By Gina Abudi, on June 7th, 2018 Too often individual contributors are promoted into supervisory roles with no prior experience managing others. And, sometimes, limited experience collaborating with others or working as part of a team on an initiative. This only sets them up for excessive stress, frustration and potential failure in their new role managing others. It may risks setting up […] |
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