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The People Side of Business

I was talking with one of my clients just recently – an executive who heads up human resources for a client with offices across the globe. He told me that one of his personal goals this year was to focus on the people side of the business. Specifically, he wanted to be sure employees were […]

Using the Plan-Do-Check-Act Cycle

The Plan-Do-Check-Act (PDCA) Cycle is another way of looking at problems and determining appropriate solutions. The PDCA Cycle is often called the Deming Cycle because it is about continuous process improvement.

Exhibit: PDCA Cycle

Here is what happens in each phase:

Plan: In this phase, the team identifies a business problem and agrees […]

Weighted Decision Making

Need to make a decision? You might use a weighted decision-making matrix in order to evaluate a variety of options before making a final decisions. Decision matrices provide a structure to compare options to enable for better decision making.

Let’s look at an example of weighted decision making. In this example, we are deciding which […]

Making Better Decisions

Making decisions is often the toughest part of a leader’s job. The wrong decision can carry tremendous risk – damaging the company’s reputation, impacting customers negatively, or causing loss of revenue or increased costs.

However, many of the decisions that we have to make don’t have to be made immediately! Often we can take some […]

Getting a New Employee Engaged – Part II

A mini case study

Please read Part I for the story.

Robert reached out to a few colleagues and friends to understand how they engage new employees within their organizations. He got a few ideas that he felt would work well within his department and the organization.

The ideas that he got and decided to […]