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Resolving Conflicts with a Coworker – Part I

I was talking with a friend the other day (let’s call her Samantha) who was having conflict with a coworker who was recently hired into the organization (let’s call him Eric). Samantha has been in the organization for 3 years and is a project manager. Eric was hired 3 months ago and is also a […]

How to Work Within Ground Rules and Norms

To a large extent, the team’s parent organizational culture defines the dos and don’ts for acceptable behavior. Dress code, communication channels, and work hours are defined and enforced by the corporate culture or one of its subcultures.

Military organizations, and other government organizations, and private sector companies, such as Boeing or Pratt & Whitney who […]

Is Your Smile Your USP?

Customer service, service with a smile – terms we’re all familiar with but what do they really mean when put into practice? Let’s think about a situation that is commonplace around the world these days, the ‘boutique’ coffee shop. Quite a phenomenon considering twenty years ago or so they didn’t exist and now they […]

What if what’s in their best interest……doesn’t interest them?

A very good post appeared on the FastCompany site recently, in which author Ginny Whitelaw declared, “Empathy is the most powerful leadership tool.”There’s not a lot to disagree with in the article. It is, essentially, about Covey’s “seek first to understand” and represents both a practical, and I would say moralistic, way to approach your […]

5 Ways to Resolve Frustrating Team Meetings

We have all been in team meetings that were just absolutely frustrating. Whether there is no agenda, attendees are talking over each other, or the meeting just drags on and on – we have all been involved in or led frustrating meetings.

Here are 5 common meeting problems and how to resolve them:

Attendees talking […]