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 By Gina Abudi, on February 5th, 2014 A mini case study Anna works in customer service in her organization. Customer service reps do not have individual offices and are in an open area. This enables them to collaborate to better support customers. The group consists of five customer service personnel, four of whom have been with the company for 5+ years. Nearly […] By Gina Abudi, on February 4th, 2014 Diversity within the organization enables for a variety of benefits, including creativity and innovation in: Solving problems of the business New products and services for customers Additionally, diversity enables for better meeting the needs of customers – who are often diverse themselves. One method to support diversity within the organization is through encouraging and supporting […] |
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