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 By Gina Abudi, on March 13th, 2014 The Plan-Do-Check-Act (PDCA) Cycle is another way of looking at problems and determining appropriate solutions. The PDCA Cycle is often called the Deming Cycle because it is about continuous process improvement. Exhibit: PDCA Cycle Here is what happens in each phase: Plan: In this phase, the team identifies a business problem and agrees […] By Gina Abudi, on March 12th, 2014 Need to make a decision? You might use a weighted decision-making matrix in order to evaluate a variety of options before making a final decisions. Decision matrices provide a structure to compare options to enable for better decision making. Let’s look at an example of weighted decision making. In this example, we are deciding which […] By Gina Abudi, on March 11th, 2014 Making decisions is often the toughest part of a leader’s job. The wrong decision can carry tremendous risk – damaging the company’s reputation, impacting customers negatively, or causing loss of revenue or increased costs. However, many of the decisions that we have to make don’t have to be made immediately! Often we can take some […] By Gina Abudi, on February 6th, 2014 A mini case study In Part I of the mini case study we learned about the situation with Janet and of Anna’s request, on behalf of the team, that the supervisor, Samuel, intervene. When we left the story, Samuel was considering how he would approach the situation. Samuel reached out to a few peers to […] By Gina Abudi, on February 5th, 2014 A mini case study Anna works in customer service in her organization. Customer service reps do not have individual offices and are in an open area. This enables them to collaborate to better support customers. The group consists of five customer service personnel, four of whom have been with the company for 5+ years. Nearly […] |
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