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A Sticky Situation: The Problem-Problem

The other day, I was asked by a friend of mine to help him with a problem at work. His team was struggling with a technical problem, and they weren’t able to get to the root cause. I was pretty much tickled since these opportunities are rare, despite my best efforts to try and seek […]

Tips for Implementing Best Practice Initiatives

Think of implementing best practice initiatives within your organization as a project you would manage just like any other project. Research your options – there are lots of businesses within and external to your industry who are already using best practices – and definitely do not shortchange the planning process.

Follow these tips for a […]

How Are Your Customers Feeling?

Do you really know?

Do you know how your customers are feeling about your business and its products and services? Really – do you know? I’m not asking you to guess based on feelings. I want you to really know how they feel. It’s a new year – why not start off the year by […]

Is Your Strategic Plan a Piece of Paper?

One of the biggest challenges facing any manager is execution. Most organisations are fairly competent at strategic planning. However, when it comes to execution of these plans there is a yawning gap between the plan and implementation. A very small percentage of strategic plans actually get executed.

Our experience with facilitating the execution of strategic […]

Let the Personality Show!

I’ve encountered a few offices where personality literally hung from the walls. In these spaces, people were free to decorate the walls with almost anything that came to mind. While the atmosphere was bizarre at first, after a while, you began to get the sense that people weren’t just free to decorate – they were […]