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Do You Work for One of Those Nice Organizations That Avoids Conflict?

One of the excuses we commonly hear as a reason for not actively engaging in dialogue with employees regarding their performance is “We’re really nice at XYZ organization” or “We avoid conflict and causing people to feel badly about themselves.” Translation, “We have people who are underperforming, but we’d rather not have those conversations.” Or, […]

What Did You Like About It

A Simple Technique to Get Impactful Positive Feedback

How many times do we hear general feedback comments such as:

“That was a great presentation”

“I liked how you handled that customer issue”

“The sales call went really well”

These type of comments might make me feel good for about 5 minutes, but it doesn’t tell […]