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Managing the Complaining Employee: A Case Study

There is always one in the group – and Sarah had him in hers! Alex was really good at his job, but he was constantly complaining about something. Whether it was the time of the weekly team meeting, a customer on the phone, or that someone else in the group wasn’t working as hard as […]

Getting Employees Past Obstacles to Change

Obstacles to change exist at both the organizational and individual level. In this article, we’ll focus on individual obstacles to change and how to help employees get past those obstacles.

Obstacles to change from the individual perspective include:

Fear of the impact of change on the individual and his role and responsibilities Fear of losing […]

How Effectively are You Managing Your Stakeholders?

Some best practices to manage stakeholders and get what you need to implement your projects.

Managing the expectations of stakeholders is a key responsibility for all project managers. The better that a project manager understands her stakeholders – their goals and objectives for the project, their expectations, how they want to be involved, etc. – […]

Communicating Across Cultural Boundaries

“The problem with communication is the illusion that is has been accomplished.” – George Bernard Shaw

Communicating across cultural boundaries is not an easy task, nor one that should be taken lightly. Communication encompasses many elements related to culture, including non-verbal communications, phrases we use, and attempting to manage impressions others have of us. These […]

My Mentee is Not Engaged – Part II

A Mini Case Study on Mentoring Employees

Read Part I for background information.

Jackson reached out to the Mentor Program Director for support. He told him the story and said that he was probably not the best mentor for Jeb. It might be that Jeb just wasn’t interested in being mentored or simply that they […]