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 By Gina Abudi, on June 27th, 2013 Give them a break! Customer support is not an easy task! No one calls to share good news or ask how you are doing. They are calling with a problem and want it solved. And they are likely upset and frustrated. Customer service employees must have a thick skin and not take complaints (and […] By Gina Abudi, on June 26th, 2013 If you want your organization to continue to grow and prosper – new products and services, increased revenue and profitabilty, increased customer base and happier current customers – you must enable for innovation throughout the organization. Do this by encouraging your employees – throughout the organization, regardless of their job title or role – […]  By Antonio Ferraro, on June 25th, 2013 In today’s society we want everything better, faster, and more efficient than it once was. In fact, some of us want it cheaper as well. Even though we live in an environment of constant change and improvement, most of us have learned to adapt and even expect more than is even currently available. Pondering the […] By Gina Abudi, on June 20th, 2013 This is Part III of a 3 part article on best practices for preparing for, leading and following up on a problem solving session. Please read Part I and Part II first. Too often when we are done with a problem solving session and have begun to implement our solution (action plan) to the […] By Gina Abudi, on June 19th, 2013 This is Part II of a 3 part article on best practices for preparing for, leading and following up on a problem solving session. Please read Part I first. Problem solving sessions are not always easy to lead. Often we get caught up in what we believe is the best solution and don’t listen […] |
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