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Case Study: Moving Resisters of Change to Change Champions – Part I

Changing the Minds of Employees in Finance

I was working with a mid-size professional services firm that was implementing a new financial system. The CFO asked me to work with him to help him manage this project with his team, with a focus on managing communications and change. He had a project manager who would […]

Managing Change Initiatives

Convert Resisters to Champions

A key success factor in managing change initiatives is to convert resisters to champions. You can’t convert everyone – some will just continue to resist until eventually they decide to leave the organization. But you can create a number of them. Those you convert will eventually get a number of others […]

Managing BPI Projects – Communicating with the Sponsor and Stakeholders

The ability to communicate effectively with the sponsor and stakeholders is absolutely essential to BPI (business process improvement) projects. Communicating, besides reporting on status, enables for building stronger relationships with key individuals and keep others engaged in the project.

Similar to communicating with a project team, it is essential to use a variety of communication […]

Managing BPI Projects – Communicating with the Project Team

Determining early in your project how you will communicate with the project team and how the project team will communicate with each other is absolutely essential to ensure the project stays on track.

While team meetings are essential, they are unlikely to be sufficient for business process improvement (BPI) projects; especially more complex ones. It […]

Managing BPI Projects -Have you socialized the project enough?

Key in any business process improvement (BPI) project, even a smaller one that may impact only a department or workgroup, is spending sufficient time up front socializing the initiative to the stakeholders to get their buy-in and commitment.

Socializing, or getting commitment, provides you champions for your project. Individuals from throughout the organization who are […]