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 By Gina Abudi, on April 30th, 2014 A mini case study You are working on a project to implement an online benefits management portal to enable employees to have a “one stop” location to view their health and dental benefits, get answers to benefits-related questions, and enable for changes to be made to health benefit coverage. Requirements were gathered over a two […] By Gina Abudi, on April 29th, 2014 A mini case study Martha has been assigned a team of 10 people to help her plan a major customer appreciation event. They have been working together for over a month now and they just haven’t really come together as a team. They get tasks completed, but don’t seem concerned with the others on the […] By Gina Abudi, on April 24th, 2014 A mini case study One of Jack’s employees, Samantha, is one of his best. She always goes above and beyond to meet the customer’s needs and Jack frequently gets compliments about her from her co-workers, his peers and manager, as well as from customers. However, Jack is worried. Samantha lately has been talking about the […] By Gina Abudi, on April 23rd, 2014 A mini case study Jamie is responsible for changing a process within customer service. The process involves inputting data into an application when a customer calls about a problem with the product. Currently the process, as outlined, takes 8 – 10 minutes to complete. The goal is the reduce the process to no more than […] By Gina Abudi, on April 22nd, 2014 Project management = project solving. The best project managers I have met are problem solvers. Projects are, after all, problems to be solved. A new application to support a growing customer basis, the release of a new product to compete more effectively, opening a new office, or launching a new process within the organization to […] |
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