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Identify Key Stakeholders for Business Process Improvement Projects

Given the potential risks and issues involved in managing business process improvement (BPI) projects, it is essential that project managers identify early on who are the key stakeholders who can, and must, support the BPI project.

There are, of course, the obvious key stakeholders – the project sponsor(s), team members and those departments who are […]

Engaging Others in Change

A mini case study

Jamie is responsible for changing a process within customer service. The process involves inputting data into an application when a customer calls about a problem with the product. Currently the process, as outlined, takes 8 – 10 minutes to complete. The goal is the reduce the process to no more than […]

Early in 2014: Conduct a Business Process Review

As a best practice, consider evaluating your business processes at least once a year. As your business changes – grows or contracts, launches new products and services, hires new employees and gains new customers – your business processes will need to change or be updated for the business to continue to succeed. Too often organizations […]

Do YOU Make Time for Improvements?

Let’s face it, we are all busy. From family obligations, to household maintenance, to working a full-time job our time is often gone before we even have the chance to spend it, if that makes sense. Many people are literally just treading water trying to stay afloat in a society of chaos. Since we are […]

Spring is Coming! Let’s Do Some Process Clean Up

Every business should be reviewing processes regularly. Much like we tend to do major clean up at home and in the yard during the spring, why not use this time to review processes in your business? I counsel my clients to regularly review their processes – ideally twice a year, but at least annually. When […]