Whether I am in the office or at a conference, I have noticed that the phrase “I think we need to do an analysis,” invokes absolute fear in many people. Sometimes it’s the fear of not knowing analysis techniques, sometimes it’s the fear of what the data will reveal and often it is because they […]
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 By Gina Abudi, on June 20th, 2012 Have you evaluated your business processes lately? Too often when I ask this question at a client, the answer I get is “no.” You need to regularly evaluate your business processes to ensure they are still effective. Changes in the organization – growth, reduction in labor force, new products and services, changing expectations of clients, […]  By Jeroen De Flander, on June 6th, 2012 We all know that companies have two faces, each with its own power structure. There’s the rational side, with a power structure visible in the organisational chart and there’s the irrational side, with a hidden power structure, following the unwritten rules of the game. Not everyone plays the political game in the same way. And […] By Jeroen De Flander, on May 31st, 2012 Talking is overrated. It’s what we do that matters. But if we are honest, we all talk too much and do too little. We say that the new company strategy is the best we had in years but, deep down, we don’t really understand it. We say a good leader needs to act transparent, but […]  By Paul Slater, on May 16th, 2012 Customer service, service with a smile – terms we’re all familiar with but what do they really mean when put into practice? Let’s think about a situation that is commonplace around the world these days, the ‘boutique’ coffee shop. Quite a phenomenon considering twenty years ago or so they didn’t exist and now they […] |
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