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When Your Training Programs are Not Excelling – Part II

Data Gathered

Read Part I for background information.

Two weeks later ACG met with the client for an update meeting. During the meeting, Human Resources provided the following information:

The organization’s strategy included a focus on:

  • Implementing new technology to improve how the work gets done (next 1 – 2 years)
  • Evaluate processes in place within the organization (next 1 – 2 years)
  • Expand sales and marketing staff to accommodate growth and new market development plans (3 – 5 years)
  • International growth (5 – 10 years)
  • Acquisitions (3 – 5 years)
  • Flatten organization/drive decision making down to lower levels (3 – 5 years)

Basic information provided by the leaders regarding competencies they believed would be required in a future workforce included:

  • Cultural awareness (to support international growth)
  • Team leadership and collaboration (to support the desire for a flatter organization and to support acquisitions and international growth)

However there was a need to understand current competencies and skill sets to determine where gaps existed. These gaps would help in developing training as well as other learning opportunities in order to enhance current skills and build new skills. Additionally, these gaps would help HR to understand where they needed to invest in recruiting and hiring new resources for the organization.

ACG shared with the client our plan for sending surveys to current employees and their direct supervisors/managers as well as our plan for one-on-one and department interviews. The interviews would follow the survey, enabling us to follow up on survey responses. Surveys would be kept brief – no more than 8 – 10 questions on each of the surveys. However, many of those questions would be open-ended. Open-ended questions would enable us to gather much better data to work with to ensure a success project with the client.

Part 3 of the article will share the feedback we received from the surveys and interviews conducted.

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