We’ve all received Good Advice. The thing with Good Advice, though, is that it’s not necessarily New Advice. There are plenty of times when we are given a new perspective on things that gets us moving in the right direction, but most of the time, we know what we need to do – we just […]
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 By Frode Heimen, on August 30th, 2011 Customer service is the backbone of any organization. Location might be important, your product might be important, your skills might be important, but without customers you’ll fail. In this article I am going to write about customer experience and how organizations should think to become customer centric. Who contributes to customer experience? Customer service […]  By Gina Abudi, on August 24th, 2011 If you aren’t – you really don’t know how they are feeling about your business. I’ve written a number of articles on best practices for getting feedback from customers and how to effectively use customer advisory boards for your small business. You can access those past articles via the links later in this article. I’ve […] By Gina Abudi, on August 18th, 2011 And are you using the most effective power to get things accomplished? Power means many different things to different people. For some, power is seen as corrupt. For others, the more power they have, the more successful they feel. For even others, power is of no interest at all. The five bases of power were […] By Gina Abudi, on August 11th, 2011 I read an article this past Monday (Aug. 8, 2011) on HubSpot’s blog entitled, 64% of Small Businesses Don’t Consider Social Media Important. I was shocked to see such a large number felt that social media either: Wasn’t necessary to their success Didn’t know enough about it Had no opinion at all The article, written […] |
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