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 By Frode Heimen, on March 6th, 2013 Improving customer service is essential to all companies. Even the best ones keep improving all the time. But did you know that staffing your call center with enough people might be wrong? Where should you start if you struggle with unhappy customers? That’s what I had in mind when I compiled these fifteen bullet points. […]  By David Kasprzak, on March 5th, 2013 Most conversations about improvement revolve around finding ways to speed things up. Whether by focusing on the elimination of unnecessary activities, doing less more often, reducing clutter, training the mind to avoid multitasking, or any other approach to speeding up decision making the prevailing message is clear: do things faster. The desire to do things […] |
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