We’ve all received Good Advice. The thing with Good Advice, though, is that it’s not necessarily New Advice. There are plenty of times when we are given a new perspective on things that gets us moving in the right direction, but most of the time, we know what we need to do – we just […]
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 By Frode Heimen, on August 30th, 2011 Customer service is the backbone of any organization. Location might be important, your product might be important, your skills might be important, but without customers you’ll fail. In this article I am going to write about customer experience and how organizations should think to become customer centric. Who contributes to customer experience? Customer service […]  By Gina Abudi, on August 25th, 2011 Or are you making decisions for them? When I saw the Dilbert strip below I got quite the chuckle out of it and it brought back some (not so fond) memories of my early years in project management.
Early on in my career (many moons ago!) when I was first getting involved in […] By Gina Abudi, on August 24th, 2011 If you aren’t – you really don’t know how they are feeling about your business. I’ve written a number of articles on best practices for getting feedback from customers and how to effectively use customer advisory boards for your small business. You can access those past articles via the links later in this article. I’ve […] By Gina Abudi, on August 23rd, 2011 It’s a great way to keep the learning going and engage individuals in their own development Creating a Community of Practice enables you to enhance the learning that participants receive from training programs. Let’s look at an example of a client who utilized a Community of Practice (CoP) to enhance the learning from a project […] |
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