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What Does Inclusion Mean to You?

On Friday, May 7, 2010, I attended the Boston Center for Community & Justice (BCCJ) Business Network Breakfast, as a guest of Josefina Bonilla of Color Magazine. The topic of discussion was around Institutionalizing Diversity as Business Strategy. The panel of presenters came from a variety of backgrounds, they included: Greg Almeida of Global View […]

How Do Companies Prove Their Worthiness to Customers

General Motors had run a series of ads about the quality of their cars. The gist of the message was about being a “world class” company. The proof of their “world class” status was a 60-day money back guarantee on new car purchases. The commercial got me thinking about what techniques companies use to […]

How to Manage Risk Smarter and Avoid Overkill

Managing risk within a project is a good idea. That’s generally agreed upon. Risk Management is essential and contributes significantly to successful project deliverables. Where it can and does go wrong is when there is an over-reliance on the risk factors of the project. When these factors start driving the way the project moves […]

Good is Not Good Enough When Better is Expected

"Good is not good enough when better is expected." This is a quote of Vin Scully. He is an American sportscaster, known mainly as the play-by-play voice of the Brooklyn, and now, Los Angeles Dodgers baseball team on Prime Ticket, KCAL-TV and KABC radio. He was named both Broadcaster of the Century by the American […]

Helpful Suggestions for Managing Difficult Clients

(and…How to Avoid a Client Turning Difficult in the First Place!)

Every consultant has had to deal with a difficult client. The nice thing about being a consultant – you just need to get through the project and you will be able to move on – you don’t necessarily have to work with that […]