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Calming Down an Angry Employee - Part II

A Mini Case Study

Read Part I for background information.

What should Samantha do next?

Samantha needs to address the situation with Jack before it gets even more out of control. There is obviously something going on and it is undoubtedly impacting the team. It doesn’t seem to be impacting customers, but is likely […]

Calming Down an Angry Employee - Part I

A Mini Case Study

We all get upset at some point. Work may be piling up, we may feel as if we being unfairly saddled with tasks to do, we may be clashing with co-workers or we may just have stuff going on at home that is impacting work. Any of these situations can just […]