I’m often surprised that the most overlooked audience when it comes to communicating with key constituents is the internal or employee audience. Companies are generally pretty good about recognizing that they need to communicate with customers and prospects, but employees tend to be an afterthought. This may be because of the assumption that [...]
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 By Rob Berman, on April 27th, 2010 Often, we are deluged with junk mail. Recently, my credit card company decided to increase the value of my credit card statements by making them easier to read. My Clarity Commitment TM Credit Card “Is intended to provide you with a clear and straightforward description of your Bank of America credit card rates and [...] Print This Post
 By Linda Pophal, on April 22nd, 2010 A recent study by Watson Wyatt and WorldatWork, the 2009/2010 U.S. Strategic Rewards Survey,suggests that actions that companies have taken during the recession have had a negative impact on employee morale and commitment – particularly on the morale of high performers.Top performers were 20 percent less likely to recommend others take jobs at [...] Print This Post
 By Paul Slater, on April 20th, 2010 In order for a facilitator to ensure their group delivers to the best of their ability he/she needs to use a set of seven skills at all times. 1. Leading It’s down to the facilitator to determine how they are going to lead the group from their starting position through [...] Print This Post
 By Gina Abudi, on April 8th, 2010 It is important for service-oriented organizations to regularly gather feedback from their clients. Unfortunately, too many organizations don’t bother to check in with their clients to see how things are going. The feedback you gather from clients will help in many ways, including: Determining what is working or not working in the services you [...] |
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