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Best Practices to Prepare a Problem Solving Session – Part I

This is Part I of a 3 part article on best practice to prepare for, lead and follow up to problem solving sessions. In Part I we will focus on preparing for the problem solving session.

Problem solving sessions can be pretty intense. Often emotions are running high. Sometimes peole are so worried they […]

Using Communities to Develop and Drive Best Practices and Knowledge Sharing within Organizations

Online communities are being used more frequently by a variety of companies and groups to drive best practices and share knowledge between their employees. Given the number of individuals in many organizations who either work remotely or are frequent travelers due to their role within the company, online communities enable them to stay connected […]