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 By David Kasprzak, on September 5th, 2012 Thanks to the wonders of LinkedIn Today, I was introduced to a 2010 Harvard Business Review article entitled, “Stop Trying to Delight Your Customers.” I gave a mental nod to the authors, Matthew Dixon, Karen Freeman, and Nicholas Toman for the title that caused a little adrenaline to rise in my bloodstream, and clicked the […]  By Gina Abudi, on September 4th, 2012 Effective facilitators display a variety of behaviors that make them successful at what they do. These include: Gathering data prior to the facilitation Staying focused and positive Striving for consensus Having a plan, but remaining flexible Staying on the sidelines Let’s discuss each of these and how these behaviors enable for successful facilitation: Gathering data […] |
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