Categories

Subscribe to My Feed   Follow Me On Twitter   Join Me On LinkedIn   Friend Me On Facebook

The Button Can Push Itself: Tools Mastery vs. Concept Mastery

The more people I talk to, the more puzzled I become over the persistent ways that employers squash their employees’ creativity without even realizing they are doing it. In the name of efficiency, they invest heavily in tools (usually in large, expensive software applications) and expend tremendous resources acquiring the tools, adopting processes that are […]

Using a Customer Advisory Council

Strengthen your relationships with your customers

Customer Advisory Councils are one of the best ways to keep in touch with your customers and continue to strengthen your relationship with them. Let’s look at how you might incorporate a Customer Advisory Council into your business and use it for a variety of purposes – both […]

Best Practices for Setting Employee Goals

Don’t Go It Alone….

In working with a number of businesses, I am frequently asked how to go about setting employee goals. One manager told me that he sets goals for his employees every year, but they don’t seem to be achieved. He had read that setting goals was important to motivate his employees […]

Creating a Flexible Workplace

A starting point for you….

A "flexible workplace" can mean different things to different people, including:

A 4-day work week (compressed work schedule) Part virtual environment (work at home a couple of days a week) Virtual environment (work at home 5 days a week) Shared jobs

There are a variety of benefits to having […]

Why Companies Underperform: Part VII

And what they must do to succeed in the new economy

Please read Parts I, II, III, IV , V and VI of this post for background information.

In management terms, transferred-value is a term that includes all forms of results and experiences that contribute to a customer’s long-term health and well-being. From individuals to […]