About 2 months ago a client asked me to come in to their office to help a 5-person project team resolve a conflict they were having on the team. She had tried to resolve it herself but was having difficulty getting the team to agree on a solution and felt an independent party may be […]
Read Part 1 of the mini case study.
Here are some ideas on what Elena might do – tactfully and diplomatically – to ensure she gets credit for the work on this project.
First, Elena should talk address Jacklyn immediately but rather calm down and wait until later in the day or the next day. […]
Some background: Elena and Jacklyn have been working together on a fairly complex process improvement initiative for the last two months. At the same time that they have been working on this project, Jacklyn has been planning an upcoming surprise party for her husband’s 40th birthday party. Because of this, Jacklyn has not done as […]
Background: The members of your project team are in serious conflict. They have split into two camps. The last team meeting was a disaster with four members of the team sitting on one side of the table and the other four on the other side. You could feel the tension in the air. You ended […]
Conflicts are common on every team. Expect them and let your team know to expect that conflicts will occur. Prior to a conflict occurring, however, work with the team to have a process in place for how conflicts will be managed and resolved when they do occur.
Consider these steps to resolve a conflict between […]