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How to Keep Your Organization Full of Brilliant, Brand New and Really Old Ideas

If you were able to go into any organization, particularly a struggling one (or one that is failing entirely) and you will hear ideas from every person, up and down the organizational hierarchy, on what is wrong and what needs to be fixed in order to turn things around.That, in itself, is not a bad […]

Every Customer Trusts You, But What Do They Trust In

Thanks to the wonders of LinkedIn Today, I was introduced to a 2010 Harvard Business Review article entitled, “Stop Trying to Delight Your Customers.”

I gave a mental nod to the authors, Matthew Dixon, Karen Freeman, and Nicholas Toman for the title that caused a little adrenaline to rise in my bloodstream, and clicked the […]