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A Manager’s Dilemma - Part II

Being creative in supporting employees’ professional development

In Part I we discussed Anna’s dilemma. She needed to find creative ways to help her employees develop their skills and continue to grow personally and professionally.

Here are some ideas for Anna that will help her to develop her employees’ skills and keep them engaged in the […]

A Manager's Dilemma - Part I

How can I support my employees’ professional development?

Consider this story:

Anna has been managing her customer service department for over 5 years. The group consists of 10 customer service reps, half of whom are new to the role (less than one year at the company) and the other half have been there for 5+ […]

Develop Your Employees

When businesses struggle, one of the first things to be cut is employee training. However, when companies are struggling, they are only going to get out of their current position and begin to move forward when they become creative in launching products and services that enable for expanding the client base and meeting client needs […]

Good is Not Good Enough When Better is Expected

"Good is not good enough when better is expected." This is a quote of Vin Scully. He is an American sportscaster, known mainly as the play-by-play voice of the Brooklyn, and now, Los Angeles Dodgers baseball team on Prime Ticket, KCAL-TV and KABC radio. He was named both Broadcaster of the Century by the American […]