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How Effective are You as a Leader?

Are you keeping your employees energized and engaged?

I read an article on How Leaders Kill Meaning at Work on McKinsey Quarterly that talked about how senior executives “routinely undermine creativity, productivity and commitment” of their employees. The article noted that employees are most happy in their work when they have “inner positive work lives” […]

Why Customer Service is a Feeling

Customer service is the backbone of any organization. Location might be important, your product might be important, your skills might be important, but without customers you’ll fail. In this article I am going to write about customer experience and how organizations should think to become customer centric.

Who contributes to customer experience?

Customer service is […]