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Managing Emotions in a Difficult Situation

Best Practice Tips

Often during a difficult situation, emotions may run high. When his happens, communications are poor and relationships may be damaged.

When you find emotions are running high during a difficult situation – such as in a conversation with a colleague when you are not in agreement – follow these best practices:

Remind […]

Managing a Difficult Employee

We all have had a difficult employee that we needed to manage; it’s just a fact of being a leader! The goal is to be proactive in managing that difficult employee before it gets to the point where (s)he is causing damage to the team environment or to his/her own professional career.

Consider these best […]

Sharing Bad News with Employees

As leaders, we don’t always have good news to share. Sometimes the news is just not good but we need to share it with others. We may not have the right answer nor even know the impact over the long term of the news we need to share, but it is best to communicate the […]

Steps to Take Prior to Having That Difficult Conversation

You can’t avoid it – so plan for it!

One thing we all dread is having a difficult conversation. It doesn’t matter what it’s about, whether personal or business related, it just puts a knot in our stomachs!

First, take a deep breath! Pushing the blame around doesn’t help anyone and certainly does not solve […]