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A Sticky Situation: The Problem-Problem

The other day, I was asked by a friend of mine to help him with a problem at work. His team was struggling with a technical problem, and they weren’t able to get to the root cause. I was pretty much tickled since these opportunities are rare, despite my best efforts to try and seek […]

The Button Can Push Itself: Tools Mastery vs. Concept Mastery

The more people I talk to, the more puzzled I become over the persistent ways that employers squash their employees’ creativity without even realizing they are doing it. In the name of efficiency, they invest heavily in tools (usually in large, expensive software applications) and expend tremendous resources acquiring the tools, adopting processes that are […]