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Are You Managing the Grapevine?

Let’s face it; every business has a grapevine – regardless of the size of the business.

A grapevine is defined as an informal means of circulating information (Langenscheidt’s Pocket Dictionary, Merriam-Webster, 1997, p.329). You know they exist; heck, you’ve probably been part of one.

This grapevine is an important source of information for any [...]

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Speaking in Plain English to Your Customers

Often, we are deluged with junk mail. Recently, my credit card company decided to increase the value of my credit card statements by making them easier to read. My Clarity Commitment TM Credit Card “Is intended to provide you with a clear and straightforward description of your Bank of America credit card rates and [...]