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Every Customer Trusts You, But What Do They Trust In

Thanks to the wonders of LinkedIn Today, I was introduced to a 2010 Harvard Business Review article entitled, “Stop Trying to Delight Your Customers.”

I gave a mental nod to the authors, Matthew Dixon, Karen Freeman, and Nicholas Toman for the title that caused a little adrenaline to rise in my bloodstream, and clicked the […]

Flexibility: Essential for Working with Your Clients

Too often we forget the benefits of being flexible with how we work with our clients. Especially for those of us who are consultants; each client is vastly different in how they run their operations and their expectations. Without some flexibility on your part, it is difficult to enable for strong, effective working relationships. […]

How Are Your Company Ethics?

When ethics at the top are questionable, you can pretty much guarantee they will be questionable throughout the organization. Poor ethics trickles down. If it’s good enough for those at the top, it’s good enough for the rest of the organization.

For example, let’s assume there are specific policies around vacation and sick time. Yet, […]

Are You Leading or Following the Competition?

The most effective companies are those that lead in their marketplace rather than follow. I’ll give you an example of a “follower” company. I know of one company who, rather than take the lead in their market, would review competitor’s website and then duplicate what they do. They never took the lead in their industry. […]

Get Out From Behind Your Desk!

If you want to understand what is going on in the business – what’s working, what’s not – you need to get out from behind your desk! It’s easy for management to stay in their office and check off the “to do” list; but without getting out and seeing what is going on in the […]