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Engaging Others in Change

A mini case study

Jamie is responsible for changing a process within customer service. The process involves inputting data into an application when a customer calls about a problem with the product. Currently the process, as outlined, takes 8 – 10 minutes to complete. The goal is the reduce the process to no more than […]

Early in 2014: Conduct a Business Process Review

As a best practice, consider evaluating your business processes at least once a year. As your business changes – grows or contracts, launches new products and services, hires new employees and gains new customers – your business processes will need to change or be updated for the business to continue to succeed. Too often organizations […]

Do YOU Make Time for Improvements?

Let’s face it, we are all busy. From family obligations, to household maintenance, to working a full-time job our time is often gone before we even have the chance to spend it, if that makes sense. Many people are literally just treading water trying to stay afloat in a society of chaos. Since we are […]

Spring is Coming! Let’s Do Some Process Clean Up

Every business should be reviewing processes regularly. Much like we tend to do major clean up at home and in the yard during the spring, why not use this time to review processes in your business? I counsel my clients to regularly review their processes – ideally twice a year, but at least annually. When […]

It’s the beginning of a New Year…How’s the Business Doing?

Reviewing Processes for Improvement

The beginning of a brand new year – full of promise for your business. And a great time to review and update your business processes.

I met with a new client just after the New Year to discuss process improvement initiatives in their organization. The organization does very well – runs […]